It's very obvious that they care more about appearances than the actual service.
After the doctor gave me an appointment for mole removal (this was after the initial checkup she personally did), and I came to the said appointment, she was then shocked and told me she would never recommend doing this procedure at this time since it's hot. This is fine, however end of June in Zagreb is always hot, so it was just a huge waste of time. When I asked why did they give me this date to begin with, she just looked at me without a word.
She then told me we can schedule for end of July?!
Don't waste your money and time here, there are better private hospitals.